A: We are a small seasonal farm growing small amounts of over 45 different crops. Not everything is available every week, or for every distribution. We post the reservation form as soon as we have harvested all the salad greens and know how many families we can possibly serve in that distribution, and can accurately estimate the number and contents of the farmshares, add-on item quantities and extras that will be available. That way you know exactly what you are getting with only slight variations.

A: We typically post farmshare pre-order posts on Tuesday and Friday mornings between 10-11am.

A: This question is frequently asked and makes the ARTfarmers grouchy: because it’s a long and ever-changing list, and it’s disruptive to our workflow and focus to have to stop and try to recite it over the phone, when we have a perfectly good website with this information.

The most recent signup page will have a complete list of our current offerings. You’ll find it on our homepage at artfarmllc.com. If it’s expired, it will be a close approximation of what will be available next time with seasonal changes.

Planning an event or visit to St. Croix and want to know what we’ll have on some future date? We can’t predict the future, but you can research easily on our website: Check out our “What We Grow” page.

A: To check our current farmstand hours, get directions to the farm, and other information about visiting us, read the Visit Our Farmstand page and check out the Google Map posted on every page of this website. (During the pandemic, we are CLOSED to the public and running a socially distanced pre-order system.)

A: We do not publish price lists the way wholesalers do. Our produce is hyper-seasonal; a price list would have to change every week. We are a staff of two. Our prices are fairly consistent but certain salad greens and heirloom tomatoes may fluctuate slightly depending on availability and growing conditions. The weekly post on our homepage lists prices and availability.

Food service professionals can ask to speak with us about bulk needs, and we do sell to chefs, farms, restaurants and value added producers, but not everything we grow is available at all times or always in industrial quantities (unless planned in advance).

We can’t predict the future, but you can research easily on our website: The search box, posts archives, and tag cloud features on our website are great resources for finding out what crops we have and when: you can look at past seasons to see what we typically grow; search “winter”, “spring”,”summer” or “fall”, use our “Musty Old Posts” menu to search by month, or use our tag cloud to browse by crop.

A: The order form link is in the post. “The post” is typically the first article you see on the Farm Blog page of our website, and will have a recent publishing date and will have the pickup date, and “signups” or “pickups” or “farmshares,” in the title. If you’re subscribed to farm emails, the post will arrive in your inbox about three seconds after we send it out.

The link to the pre-order form is always a large, bold button, at the very bottom of the current/active post/email, AFTER all the stuff you need to read before ordering, like descriptions of what is in the farmshares and information on participating in the farmshare system, and BEFORE a handy troubleshooting guide full of tips to help if you have trouble with using the order form or locating your confirmation email.

If the link says it’s expired, that is because you clicked on an old post or old email that has been closed out. New posts are published Tuesdays and Fridays. Either look for a more current post, or wait for the next one.

A: Sadly, no. Checking individual orders has been a huge timesuck for us and we are painfully busy this season. We just can’t anymore. Literally all customers find their confirmation email or otherwise locate and solve the issue, after asking us for a solution multiple times and finally just reading and following the troubleshooting guide provided on this site. You CAN solve this yourself.

Hopping on the computer all day long twice a week to provide IT support isn’t effective, or working for us. Besides, all the advice we have to give on the topic is below, so you’re better off saving time by just following these steps:

• double check the date on the form/link you are attempting to use
• confirm that you are monitoring the same email account that you typed into the form
• if the automated confirmation email is not immediately found, check your spam folder AND the ‘all mail’ folder
• search for an email from ‘noreply@jotform.com’
• set up a filter in your email program to catch ARTfarm emails, and set it to check all your mail including the old stuff – if you don’t know how, ask a techy friend or Google it
• revisit the form and make sure all required fields are filled/selected
• make sure your email was typed in twice (CORRECTLY!) on the form
• just try again
• use a cellular device (smartphone or tablet) that isn’t using WiFi internet
• restart your browser/device
• clear your cache and cookies in your browser/device
• reboot your router (unplug it for a minute and plug in again)
• ask a friend or neighbor or computer-savvy IT person to help you
• we say this gently, but if you can’t get our system to work for you, please consider supporting another one of the great local farms or markets on our island with less technical requirements. Our pandemic system isn’t for everyone.

A: No. Sorry. We know it’s frustrating and the pre-COVID days were better. But we can’t do pre-orders outside of the order form. 45 orders x 10 minutes is 7.5 hours that we couldn’t spend farming or packing orders etc. etc. Please carefully re-read the instructions above, and also follow the workaround advice listed in the previous question and right above the order link, and seriously try the suggestions – especially asking a techie friend to help you out. Most customers can manage this, you can too!! 😉

A: Short answer, no.

• We don’t have a dedicated receptionist, so moving people around on the schedule is time consuming and throws off our workflow.
• This is a pandemic, and you are one of maybe forty to sixty custom orders per distribution.
• We refuse to let quality drop, so our workload is greatly increased nowadays with additional tasks.
• In the wee hours of the morning of a distribution day the customer schedule has already been printed, and we are up before dawn working continuously at an extremely brisk pace to harvest and pack until the time you see us. We aren’t available to check our phones or rearrange the schedule for you.

If you can’t make it at all, text us as soon as you know. If you can’t come during your timeslot due to a legitimate emergency, notify us and send a friend to pick up. We are absolutely sometimes running 10 minutes late in the schedule in an effort to offer more items, and most customers are patient as we catch up the groups.

Our pre-order system requires cooperation and is a lot more time-intensive for us. If our system proves not to work for you, we understand. There are other farms and farmers markets operating on St. Croix who have open retail hours available and can offer more flexibility for you. We are balancing our personal safety with providing healthy food to the community. Be kind and be mindful, please. Most of our customers respect our time and appreciate what we do and we are so grateful!

A: Aaaahhh, we have no control over Mark Zuckerberg’s ever changing algorithms. We recommend visiting our website directly for farm news and pre-order posts, or better yet subscribing to farm emails. And then, checking and reading your email. 😉

A: The current signup page will have a pickup date IN THE FUTURE, not already past. Check the date for freshness! Clicking on last week’s button won’t work. If you missed this farmshare distribution posted, wait for the next one in a few days. Posts go up Tuesdays and Fridays.

A: Man, we really do our best to accommodate people. We try to make many items reserveable in these pandemic times. We love our customers and know many of you by name and your favorite items too! But you, special you, are one of many, many customers we are trying to serve in a very limited timeframe, and even if we say we’ll try to save you this or that, we often can’t, and we’re going to feel bad. We encourage you to put your request in the comment box of the order form, and we’ll certainly try…but keep your expectations flexible beyond your actual order.