Pssst! Get the earlybird notes on the day’s harvest!

A grey baby turkey poult walks through grass in a garden.
An orphaned baby turkey poult (stray dog attack survivor) named Roadrunner thinks he is human. He’s a good worker, comes when we call him and helps with pest control in the garden at ARTfarm!

We send out an email a few hours before every farmstand, listing what we’ll have for sale. (In pandemic times, we send out a pre-order list for farmshares, a day or so before the distribution day.) That’s usually one or two, but up to three emails per week. You can sign up (and manage your subscription) here on our website.

We don’t use your email for anything but our farm updates (and rarely – maybe once a year – an announcement about a farm event or an art exhibition by one of the ARTfarmers). We don’t use them for anything else, so there’s no spam risk (we harvest a lot of tomatoes, but we do NOT harvest email addresses). If you want to unsubscribe at some point, just follow the unsubscribe link at the bottom of the emails. It’s that easy!

Join 4,225 other followers

  1. Fill in the email subscription request box above with your correct email address and submit (if you or someone else on your computer, tablet or smartphone has already subscribed, it will say you’re already following our blog).
  2. Look in your inbox (or sometimes in spam, or in a different tab of your email, or in the “all mail” folder within your email program) for an immediate, automated subscription confirmation email.
  3. Click the link in the subscription confirmation email to confirm and set your subscription settings (this step makes sure others can’t accidentally sign you up for subscriptions without permission!).
  4. Be patient. You may not receive an ARTfarm email right away. We send out a farm email roughly once or twice a week in season (when we are open). You can check our homepage for new posts (and to sign up for pre-orders). If you’re certain we’ve made a new post but you haven’t received the email, make sure you have completed step 3 above, then check places where email can arrive other than your inbox: Updates, Social or Promotions tabs, your spam/junk folder, or “All Mail” folder. It’s there. Don’t see it? Read on for more tips.

Tried signing up, but not receiving our emails?

Carrots that twisted together while growing, on a bed of scallions
Don’t worry, we’ll straighten it out.

Are you new to our list? In order to start your subscription to our farm emails, you will need to confirm your subscription online by clicking a link in the subscription confirmation email you’ll get right after signing up for farm emails. See the instructions above! Or read this information from WordPress.com. You would be amazed how many people, including the young and highly tech-savvy, have spelled their own email wrong in the submission box or made other common mistakes.

Confirmed your email subscription, but still nothing? Okay, well is it after 12PM on a Tuesday or Friday? If you sign up for emails on a Friday afternoon you won’t see an email from us until the following Tuesday. In the off season, we are closed for weeks or months at a time and we won’t be emailing you then.

Confirmed your subscription, but can’t find our emails? Sometimes they get routed to your spam/junk folder, or to an “all mail” folder – or to the “social”, “promotions” or “updates” tab in some email readers. Check there first. Also, which email address did you provide us? Make sure you’re checking the correct account. There are even some cool ways to designate an email address as “VIP” on a smartphone device to receive notifications when it comes in! Search online for setup advice for your specific software and hardware.

Signed up for a farmshare, but can’t find your confirmation email? The first thing to try is waiting a few minutes. Even though the confirmation is sent automatically and immediately, that doesn’t mean your mail server or device or internet service provider are all on the same schedule. Power saving settings on many devices will limit how frequently your device or computer looks for new emails. Read our Pre-Orders page for additional tips before contacting the farm.

Remember, registering for a farmshare pickup does NOT subscribe you to farm emails. For help with farmshare confirmation emails, visit our Pre-Orders help page.

Signed up, but want to sign up a friend or a second email address? Try using a different browser, emptying your browser’s cache, or using a privacy mode browser window. Then go back to the top and follow the steps!

Already receiving farm emails, but they stopped coming? From time to time in the name of progress, email providers (like Yahoo or Gmail) change their algorithms for how they filter and sort your email, and update their interface. And as users, sometimes we or others adjust settings in our computer to improve security and avoid receiving junk emails. If you were receiving our emails regularly and suddenly are not seeing them, they may be getting routed to your spam/junk folder, or to an “all mail” folder – or to the “social”, “promotions” or “updates” tab in some email readers (depending on what email provider you are using). Follow the instructions of your email provider for sorting or labeling our incoming ARTfarm emails so they come to your inbox! You can even assign an email notification on some smartphones! Ask a techy teenager how!

Still need help?

Frankly, we are not computer experts. We can tell you that statistically more than half of the issues customers have with getting on our email list are user error – believe it or not it’s common that people make a typing mistake when entering their own email address, or misread the instructions, didn’t use effective search techniques to find the email, or only tried once. Emailing, messaging or calling the farm about your email subscription will pull us away from our farming work to tell you what is already on this page, so please DON’T. Instead, please ask a computer-savvy friend or relative, or hire a local techie teenager to help you, if you cannot seem to find success with signing up.

We love you, and wish we had the time to help, but it has been our repeated experience that customer problems with email is on the end user side. That is, it’s nothing we can fix from our end. Read this page in its entirety and retrace your steps. If you’re still flummoxed, or think your situation is unique, see some of our recently, commonly, frequently, actually asked questions by customers (and answered by us) below.

Q:
Good morning! I signed up for emails (about 2 weeks ago) to be notified for buying produce, but I haven’t received any. I seems to always be notified by Facebook’s algorithm after it’s too late. I promise I did all the above. I also read your page about checking spam box. It’s not there. Could you please add me to the list? Love your food! 🙂
~ Produce Lover

A:
We’re so sorry Produce Lover. That sounds frustrating. Unfortunately we don’t have a great solution for you. We can’t add individual users to our email list. Try reading the instructions again, resetting your browser‘s cache and give it another go. A friend of ours who considers themselves an IT expert gave us the same information/feedback you did, and then they discovered that Gmail had a different folder where it was hiding our emails and when they checked “All Mail,“ their subscription request confirmation response email was sitting right there, waiting for confirmation. When you subscribe you have to click a link in the first email that you get, to confirm your subscription, and if you don’t do that you will not receive emails. Good luck!
~ ARTfarm

Followup from Produce Lover:
I found it! Wahoo! Ok thank you so much for taking the time to respond. Look forward to enjoying the goodness of the garden.

Busy ARTfarmer:
You betcha…


Q:
Dude, I have signed up for your emails like four times and it never works. I looked in my inbox and my spam folder, and searched for it and it isn’t there. Just add me to your list.
~ IT pro

A:
Dude, I can’t. Let me see your phone. [Scrolls through the folder list in Gmail] Dude, I’m not sure why it skipped your inbox – maybe you have your spam filter set to super high. Our automated subscription confirmation email is right here in your “All Mail” folder. Were you using the wrong search box or something? Plus, you have to click on the link to activate the subscription!
~ ARTfarmer

IT pro:
Oohhhhhhhhh… dang! Thanks.

Busy ARTfarmer:
Totes. Love you babe.


Q:
Good morning, I loved my box last week! I didn’t receive a sign up email yesterday. Could you make sure I’m on the email list? Would love to make a weekly order. Thanks!!!

~ Customer Trying To Get On Our Email List

A:
Sigh.

If you’re not receiving emails, then you are either (A) not subscribed or (B) receiving them and not finding them, or (C) there hasn’t been a new email sent out since you completed signing up. Our interrupting our work schedule to check our email list for your address will not fix those issues. Please, read the step by step instructions on the signup page again, and follow them slowly and carefully.

We advise everybody having trouble receiving our emails to make sure they’re searching the right email account, then check their spam/junk folder, and “All Mail” folder. When you sign up for emails you’ll get a subscription activation link in the first email, and you have to follow it in order to start receiving our emails regularly. Then, after a new email has gone out (check our website to see if there is a new post), check your spam/junk folder and make sure that our emails are not going there. Most email programs have some kind of a filter system you can set up, to make sure that important emails stay in your inbox and don’t get sorted to some other place. You can even assign an email notification on some smartphones! Ask a techy teenager how!

We have lots of troubleshooting advice on our website on the page [the one you’re on if you’re reading this] called “Get Farm Emails”. That should help you figure out what the issue is and subscribe successfully!

Subscribing to farm emails and pre-ordering a farmshare are two different things. When you pre-order a farmshare you are NOT automatically being subscribed to our farm email list. This is noted on the farmshare post and the order form, too.

To order a farmshare, you do not need to be subscribed to our emails. You can just go to our website and the same post and link and information is there that you would get in the email. The basic schedule at the moment [Winter 2021] is Tuesday mornings and Friday mornings is when we will post (and email) new information about sign ups. Typically around 10:30 AM.

Glad you enjoyed our produce! Thank you.

~ Busy ARTfarmer Who Already Posted This Info On Our Website In Multiple Places


Q:
Good day, I’m sorry but I’m having a difficult time understanding the new [pandemic] system for shopping there. I think I registered correctly? but I don’t understand If I can come Wednesday?

~ Tomato Eater

A:
We can see that you recently signed up to receive a subscription to our emails. But you did not place a farmshare pre-order for pick up Wednesday. Those are two separate things.

For a complete explanation of how the pandemic farmshare pre-order system works, you can read the pandemic procedures on our website. The information is also repeated in our signup emails. It will explain all the procedures, the rules and the steps to take to place a farmshare pre-order. We hope it will help you. We do have a special procedure now (because of the pandemic) to keep ourselves and our customers from crowding together. The farmshare program is very popular and sometimes sells out briskly.

Followup from Tomato Eater:
Hello again, I followed your instructions……I see the order list……I see the 3 main packages are sold out…..fine….so I scrolled down and checked 2 lbs. of heirlooms …..and the available pick up time…….keeps telling me “check all fields?????

Busy ARTfarmer:
The form is set up that you have to choose one of the available boxes as a MINIMUM PURCHASE. If they are all sold out then there is no way to order just a few things. We are not selling individual items because of the pandemic. This information is in the post (and email) in the Pandemic Procedures section. You might want to read it over again.

With online forms if there is a little red star, or the word “required” next to the question or section, it means that it requires an answer before you can go on. So if a required item is unavailable, then the question or section can’t be completed, and the form cannot be submitted.

Tomato Eater:
Good day, Happy Monday……..I missed Saturday because I could not find the order block…..and a friend showed me why……I kept passing over it……now I know where to look…..it’s just about visible …or maybe it’s my eyes or computer…..NO! it’s actually hard to find…I’ll be fine now and hope to see you soon…..

Busy ARTfarmer:
That’s great Tomato Eater. We certainly recommend for those having trouble navigating our ordering system to have a tech savvy friend give them a hand. We don’t have time to help each farm customer with their computer woes, and we realize it’s not easy to navigate new COVID safe systems. 95% of our customers seem to be able to do it without help. We do our best but we are not computer experts either, and like most small businesses in the pandemic, doing our best with what we can and doing twice as much work to keep everyone safe and follow CDC guidelines, while juggling childcare and all the personal frustrations that everyone else in the pandemic is feeling. Most of our customers have been able to manage, luckily. Glad you were able to get it figured out!

~ Busy ARTfarmer, glad this customer finally asked a friend for help…

10 thoughts on “Get Farm Emails

  1. Hey Just moved to East End, we relocated from St Bernard, La. We really miss our locally grown Creole Tomatoes!! Email me when you have a crop of Tomatoes for sale!! Thanks Charlene/Stan Do you grow;
    Militons,Snap Beans, Artichokes,File’ Trees,Thornless Blackberrys,
    Need for my Southern Recipes.

    1. Hey Charlene, welcome to the neighborhood! You will find lots of great locally grown tomatoes here on St. Croix, but there is definitely a season for them on the east end where things are a little dryer in climate. ARTfarm has a strong tomato season generally between December and March, with a few slicers as early as Thanksgiving and a few cherry tomatoes extending into April and May.

      Unfortunately, I have got hundreds and hundreds of people requesting information about what we have available and when. I’m afraid I wouldn’t be able to remember to email you personally in several months when the tomatoes start happening. But what you can do is go to our website and look on the left hand side for the Subscribe feature, to sign up for email. That will get you on our email list and as soon as we have produce available you’ll get a simple email in your inbox every week with our farmstand hours and what we’ve got for ya!

    1. Honestly, the security for anti-spam is so powerful on our email system that we cannot check for individual email addresses. You will know that you are signed up because you will have received an email from WordPress asking you to click a link and confirm your subscription.
      If you have not received that subscription confirmation email, please reread the instructions at the top of this page and try again. The instructions are above for both a desktop computer or using a smart phone to sign up on our website for farm emails. You may need to look for the confirmation email in your spam or junk folder.

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